Common Questions
The scanner won't recognize my food
Try these steps:
- Ensure proper lighting - avoid shadows and glare
- Clean your camera lens
- Hold the phone steady about 6-8 inches from the food
Scan results seem inaccurate
Our database is constantly improving. For best results:
- Check if the food is properly framed in the camera view
- Verify the portion size in the app matches what you're scanning
- Try manual entry if scanning fails repeatedly
- Report inaccurate scans using the "Flag Results" button
Scanner freezes or crashes
This is usually caused by:
- Low memory on your device - try closing other apps
- Outdated app version - check for updates
- Camera permission issues - verify Tolero has camera access
If problems persist, restart your device.
Troubleshooting Guide
Advanced Troubleshooting
1. Camera Not Working
- Go to your device Settings > Apps > Tolero > Permissions
- Ensure Camera permission is enabled
- Try clearing the app cache (Settings > Apps > Tolero > Storage)
2. Slow Scanning
- Connect to a stronger Wi-Fi or cellular signal
- Reduce image quality in Tolero Settings > Camera
- Disable battery saver mode during scanning
3. Unsupported Foods
Tolero currently supports most packaged foods and common whole foods. For specialty items or restaurant dishes:
- Submit a request to add new foods via Settings > Help
Still need help?
Contact our support team at [email protected] with details about your device and what happens when you try to scan.