Important Notice
Account deletion is permanent and irreversible. All your scan history, preferences, and subscription data will be permanently erased and cannot be recovered.
How to Delete Your Account
Step-by-Step Instructions
- Open the Tolero app on your device
- Navigate to Profile → Account Settings
- Tap Delete Account at the bottom
- Read the confirmation message carefully
- Enter your password to confirm deletion
What Happens Next
- Immediate deactivation of your account
- All personal data marked for deletion
- 30-day grace period before permanent erasure
- Confirmation email sent to your registered address
Frequently Asked Questions
Can I recover my account after deletion?
No, account deletion is permanent. You have a 30-day grace period where your data still exists in our systems but cannot be accessed. After 30 days, all data is permanently erased from our servers.
What data is deleted exactly?
We delete all personal data including:
- Profile information (name, email, age, etc.)
- Scan history and nutritional data
- Dietary preferences and goals
- Device identifiers
Anonymous usage data may be retained for analytics.
How long does deletion take?
Your account is deactivated immediately upon confirmation. Complete erasure of all data from our systems occurs within 30 days, as required by data protection regulations. During this period, your data is inaccessible but not yet permanently deleted.
Alternative Options
Not ready to delete?
Temporary Deactivation
Hide your account without deleting data. Reactivate anytime by logging back in.
Disable Notifications
Stay signed in but stop all email and push notifications.
Contact Support
Email us if you need help or have concerns before deleting.